Returns & Exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If you're not satisfied for any reason with your first purchase from LoveSuze, we'll refund your order, less the cost of return shipping. Only applies to your first worn undergarment, per customer. All requests must be within 14 days of delivery.
To be eligible for a return, your item(s) must be unworn and unwashed and sealed in original packaging with original tags still attached. The cost of return shipping will be deducted from your refund. Several types of goods are exempt from being returned.
All PANTIES are FINAL SALE, unless it is your first purchase (see Fit Guarantee policy above).
All SALE items are FINAL SALE.
To initiate a return or exchange, you must first contact a Customer Representative at firstname.lastname@example.org with a detailed description of what you want to return with your order number and we will get back to you with confirmation within 1-2 business day(s).
LoveSuze reserves the right to deny a refund on returned merchandise if said merchandise does not meet the requirements outlined in our Return Policy.